DoubleTree by Hilton Johor Bahru

The room is spacious enough and the twin bed is comfortable for an adult with 2 children. The breakfast is delicious and varieties. The access to the executive lounge is really convenient for me to do my work comfortably cause of those refreshment and quiet environment. By allowing children to access the lounge together while I’m working gave me the security feeling. Appreciate the staff taking effort to prepare a little surprise for my son who’s having birthday celebration 4 years once (leap year child).

Amazing customer service! I would like to specially call out chef Fariz, duty manager Ayisha and the team at the reception! We visited the executive lounge and unfortunately there was no veg food options.. to our surprise, chef Fariz prepared a complete veg meal and sent it by to our room.. this gesture made us feel very special! Another example is when we checked-in…we realised that there was a mix-up in the room allocation. The reception team quickly offered us the option to check out two different rooms, pick which one we wanted and as well sent us a box of cookies apologising for the mix-up. I was nothing but pleased with how they care to make every aspect of the stay special, and went above and beyond caring for their guests! Will def come back and even recommend friends to consider Double tree Hilton JB.

Cleanliness of room; Air-conditioning. We had an extraordinary breakfast experience at Makan Kitchen thanks to Annie's exceptional service. My wife, who is visually impaired and uses a wheelchair, received unparalleled attention from Annie. Her sensitivity to our unique needs and her respectful and polite demeanour transformed our morning into a delightful experience. Such exemplary service is a testament to the high standards of Makan Kitchen. Annie's dedication and professionalism are commendable, and she truly deserves recognition and advancement for her outstanding contribution to enhancing customer experience.

The room is clean and cozy. It's very comfortable for a short family trip. The bathroom is also clean. The staffs are also friendly and helpful. There is a pool and there is a great view near the pool as well, however we need to buy something from the restaurant nearby to enjoy the view. There is a separate jacuzzi as well which is great!

We celebrated our kids birthday and the hotel staff surprised them with birthday cake which was really beautiful. Also they helped us with everything to prepare for other celebration stuff. Other then this we especially loved the shower, the pool and the breakfast buffet. Last but not least the Tosca restaurant had outstanding Italian food which we really appreciated. We also thought that the daily cleaning was nicely done with extra care.