DoubleTree by Hilton Johor Bahru

The love begin way before we even check in. How the reservation team keep checking on us if they able to provide assistance before we even arrive. Siti Nurain n a few staff they always answer to our enquiries even while staying there. As we arrive quite late close to 12midnight due to some delays. We ask for assistance and they tried their very best to assist us. When we arrive, the bellboy was so efficient the moment they saw us arrived they already pull their trolleys to help us with our bags but as it just a night we didnt carry much so we decline. even went checking out he offered us help but like i say not much and husband was waiting for us at the basement. Basically no worries if you need help as they are always on standby and will try their best to help. At the check in, the reception (forget to take down her name) was very patience with me as i was struggling with the payment as my card have some technical issue. But so far all is good able to accomodate to our request, connecting room and also a surprise cake for my husband (was celebrating our anniversary there) Room is good and clean even the normal view is okay. Didnt request for high floor but still great. The doorkeycard is cool... Swimming pool is good also went super early before breakfast hehe.. the pool was empty like all to ourselves.. Breakfast was sooooo goood, love the pancakes. N the staff Anne is soo nice. Love the pastries that i wanted to buy more for later but they send some up instead. Thanks Anne my kids love the pastries and glad you send some up cos almost check out they finished all. (Happy kids happy parent) Check out team is great, Ms Sharifah help us check us out efficiently and also shared some tips to where we can good deals for groceries shopping before we go home. All staff work their best, which i very understand as service line is not so easy.

I like the first surprise with a cookies, what's more, it was warm. Pleasant surprise. I don't eat cookies but I did. Jun, Hakim and the Concierge boy Ivant were all very good at the service. Jun, the front desk made it a point to make the customer happy. He made sure I had a good birthday celebration. The Careline Agent did a very good job. It is like my personal assistant, I got all that I wanted from.asking the Careline Agent. Not sure it was prompted by AI, if so you have trained the agent well. Keep up the service standard, we need more of such excellent service in Malaysia.

City centre, breakfast was a good spread, room facilities were great.

Buffet Breakfast and Dinner is really a smorgasbord. Their established systems are very anticipative of the needs of guests. Some examples I can pinpoint: - We stayed in three rooms, and wished to be placed on the same floor. The reality, we can't get all the three on the same floor. They offered to change the room on the second night. Proactively, without further asking, they have prepared the new room. - At dinner, they have prepared a table for 9 of us, before we came to the dining room. - Our flight was very late in the evening, so we missed the dinner.(Our booking was on half board). We wrote them, if there will be a compensation or any other solution. They came quickly with a solution, where we got credit to be used as room service. We happily accepted this gesture.

Room 2021 was at a pleasant corner at the end of the corridor. Although it was at a quiet corner, it wasn't far from the lift lobby like most corner rooms are. The room is a good size with good placing for luggage, writing table and pantry table. The bathroom and toilet area is clean with clean, fresh and fluffy towels. Pleasantly surprised to have Crabtree & Evelyn shower gel, shampoo and conditioner. There was also no unsightly black mold along the rubber seal and grout in the shower area, which is commonly seen in shower cubicles.